How AI-Powered Maintenance is Cutting Costs, Centralizing Operations & Boosting Resident Satisfaction

What You’ll Learn

• How AI voice tech is transforming maintenance operations: Centralize requests, automate ticket triage, and streamline communication, without overhauling existing systems
• What leading operators are seeing in the field: Real-world outcomes from AI adoption, including higher NOI, faster response times, and improved technician efficiency
• Reducing unnecessary emergency calls: How AI helps de-escalate over 20% of requests initially marked as urgent, freeing up teams for true emergencies
• Addressing staffing shortages with AI: Tactics to extend team capacity across centralized and onsite operations without compromising service quality
• AI in action: A live look at how maintenance staff interact with AI-enabled apps in real time
• What to measure and why: Key KPIs to track when evaluating maintenance AI tools, and what meaningful ROI looks like at scale
• eDriving team adoption: Best practices for onboarding and getting buy-in from site-level staff to executive leadership