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This position is responsible for assisting the Springwood Coordinating team in supporting Valuers across Australia.
Key focus is on managing workflow of valuation instructions primarily through the TOPS platform. Provision of support and service for Valuers and Springwood HUB to ensure client KPI’s are achieved is critical.
What You’ll Do:
- Job Entering – Data entry of valuation instructions (“jobs”) into TOPS platform as per process.
- Property Ownerships – Ensuring every job have a current and valid Property Ownership record uploaded to the TOPS file. Involves cross checking, searching and downloading records from web-based property ownership databases.
- Client Communication – utilizing TOPS online job communication tools to ensure that valuation jobs are updated in accordance with client KPI’s.
- Documentation sourcing – Actioning requests from valuers or Springwood HUB staff to source additional documentation and other information to assist valuers’ complete valuations.
- Report Sending – delivery of valuation reports to clients as per internal process.
- Invoicing – Processing of invoice transactions within the TOPS system on an as needs basis.
- Email inbox – Processing and actioning email inbox items as per process.
- Undertake all workflow strictly as per CBRE Valuation & Advisory Services (VAS) process.
- Provide assistance to the team leader for any team activities
- Utilize workflow tools as necessary to capture performance reporting
- Attend team meetings on a periodic basis as necessary
- Process and complete all assigned tasks within the service level agreement.
- Identify and notify to supervisors any training opportunities found, discrepancies as to work procedures, or infrastructure malfunctions that affects the workflow.
- Collaborate with team leader and other departments, to identify a solution to ensure customer expectations are met
- Establish and maintain a good professional relationship with the colleagues inside and outside the Contact Centre Team including AU valuers and Springwood HUB staff.
- Complete all necessary company governance and compliance training as required.
- Provide on-the-job training to new hires when requested by supervisor.
- Responding to colleagues in a timely manner
- Monitor personal and shared inboxes as instructed
- Responsible in utilizing company’s available facilities with due diligence and proper care.
- Ad hoc duties assigned by leadership team from time to time.
What You’ll Need:
- A college level preferably with any bachelor’s degree.
- Minimum of 1-2 years related experience in customer service.
- Previous experience in the Property or Banking Industry desirable
- Intermediate MS Office Skills, including Outlook
- Typing speed of at least 40wpm.
- Accuracy and efficiency in all data entry.
- Ability to learn various software applications and web-based platforms quickly and accurately
Source: CBRE Career Page
