Manager, Financial Analysis Hub Full Time

The Capital Markets Financial Analysis (“CMFA”) Hub Manager is a CMFA subject matter expert responsible for the day-to-day management of the CMFA Hub’s delivery of financial analysis on behalf of Cushman & Wakefield’s Investment Sales brokerage services including industrial, retail, and office property types. In this role, the CMFA Hub Manager provides oversight on the execution of financial analysis requests by providing direction, conducting quality control reviews, and lending subject matter expertise. The CMFA Hub Manager provides oversight on team member development and performance, ensuring alignment on service delivery expectations. The CMFA Hub Manager serves as a key contributor to the CMFA Hub’s maturity with involvement in training and onboarding activities, implementing standardized workflow processes, implementing best practices, and identifying continuous improvement opportunities to ensure sustained delivery of high-quality, efficient services to Cushman & Wakefield’s brokers.

The ideal candidate will be based in a Cushman & Wakefield office and available to work on-site (hybrid schedule available). Team members may be expected to work various time zones, depending on the product type and markets they service.

Essential Duties

• Deliver strategic insights and recommendations to broker/broker teams based on analysis findings; refine analyses by providing subject matter expertise on market, property, or commercial real estate conditions and trends in effort to equip brokers with value-add insights and high-quality analysis deliverables, contributing to driving successful transaction completion
• Collaborate with broker and leadership stakeholders, and other support teams, to ensure the CMFA Hub delivers an exceptional broker experience, balances team member workloads, and effectively collaborates with all business partners in service delivery, ensuring satisfactory broker experience ratings
• Monitors, tracks, and observes process and production behaviors, identifying opportunities where additional training support may be required and/or delivers insights/solutions to resolve productivity issues
• Implements effective delegation best practices, balancing involvement into the transactional analysis and due diligence aspects of team assignments
• Oversee the day-to-day operations of the CMFA Hub including supervision of direct reports and quality review of analyses, deadlines, and resolution of issues/conflicts
• Performs quality control reviews, identifying where the team’s strengths are and areas where additional training may be required. Communicates review feedback in a timely manner and identifies recurring themes observed to action into individual and/or team training and development opportunities.
• Monitor CMFA Hub and Analyst performance to identify opportunities for process/deliverable improvement and continued development
• Lead, coach, train, and develop CMFA Hub Analysts, including completion of performance evaluations
• Develop and deliver Analyst training materials to standardize onboarding and support continued development, equipping Analysts with relevant resource tools
• Spearhead the creation of standardized, best practice workflow processes and guidelines across the CMFA Hub that create efficiencies and add value to the broker experience; collaborate with broker Teams to understand current state processes and opportunities for standardization, taking ownership to action next steps
• Collaborate with technology partners to identify, implement, and maintain automation/data analysis solutions to support CMFA Hub operations (e.g., Salesforce, Argus, SharePoint, PowerBI, etc…)
• Actively participates in business intelligence reporting and maintenance, ensuring workflow pipeline is accurate, complete, and kept current. Ensures reporting data and analytics are accurate and complete.
• Support business development activities to encourage use of the CMFA Hub within assigned markets and/or product group(s)
• Champions the adoption of the CMFA Hub, pitching value proposition and benefits to Capital Markets brokers while identifying opportunities where the CMFA Hub can expand its scope of services. Develops and maintains productive broker and market leadership relationships.
• Contributes to change management efforts and assist with managing resistance to change associated with changes to process/service delivery
• Demonstrates Cushman & Wakefield’s core values by promoting a culture of diversity, equity, and inclusion; leads by example
• Performs other related duties as required or requested

Other Requirements & Administrative Duties

• Bachelor’s Degree (Business, Finance, Real Estate, Accounting, Economics, etc.) strongly preferred, Masters, MBA, CPA a plus
• Combination of education without a degree and corporate work experience may be considered
• 7+ years of financial analysis and underwriting modeling experience; Commercial Real Estate strongly preferred
• Previous Capital Markets and/or brokerage team experience is a plus (broker license is not required for role)
• Prior management oversight with direct reports is a plus
• Highly proficient in Microsoft Office Suite, specifically Excel
• Argus Enterprise and/or Excel cash flow modeling experience strongly preferred
• Strong analytical skills with high attention to detail and accuracy
• Demonstrates an executive presence with the ability to communicate and interact with brokers and market leaders, and contribute to driving successful execution of transactions
• Experience leading teams and contributing to the professional development of financial professionals, including those who may be remote workers or reside in different geographies
• Strong champion of change and process improvement
• Strong problem resolution, project management, communication, and relationship management skills
• Experience improving processes and procedures to drive standardization and improve efficiency and quality; demonstrated technical savvy to identify areas for automation or technical improvement
• Ability to balance and prioritize multiple priorities in a high-volume, fast-paced environment
• Ability to navigate challenges with a solution-orientated mindset and act with a sense of urgency

Source: Cushman Wakefield Career Page

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